Carol's Daughter and Me

There is a relatively new line of skin, hair care and body products based out of Brooklyn named Carol's Daughter. A black owned company that has celebrities like Jada Pinkett Smith and Mary J. Blige promoting their products. The products are all natural and according to the celebrity hype - amazing for black hair and skin.

Well, I believed the hype, jumped in with both feet and ordered skin, hair and body care products from them. I places a relatively large order online and left both my email address and telephone number in the event of a problem. I received a confirmation number when I places the order but never received an email to confirm the order as most commerce websites do. I kept checking my email daily to see if I would receive an email when my products shipped. Nothing. No email, no phone call.

About 4 days after placing the order, I did get an email saying that one of the items I ordered was not in stock and I would not be charged for it. But still no email on the arrival of my order. After over a week I called the company's customer service department and was informed that my order had been shipped and should be arriving the next day. I asked why I wasn't sent an email regarding this, suppose I hadn't called and no one was at home? I was told by the customer service rep that she did not know. I asked if this was normal and got the same answer. I hung up more aggravated that I was when I called.

The following day my shipment came, as informed by customer service, but I was confused. The box was tiny. I place a large order, how could it all fit in that box? I opened the box to find only half of the items I ordered. Back on the phone and another call to Carol's Daughter's customer service. I explained my situation to the young lady that got my call. She may have been hired for her bi-lingual abilities - but English was not her strong language. After explaining my situation several times, I was told that I never ordered the missing items. Strange, I have a printed confirmation with all of he items on it and a total of over $200.

How can that be?......

Ah...your system is faulty and didn't transmit the entire order to you?......

Isn't that something that should be fixed?......

Oh, they know about it?......

And you don't know if it's being taken care of?......

You don't know?! Okaaay then!

After a few minutes of ridiculous conversation with this person, I asked if she could tell me weather the items I did not receive we're in stock. I was put on hold and waited for a good 7 minutes before she came back to let me know that they were not.
I stupidly asked, "Could this be why I didn't receive them with my order?" "Maybe" was the answer I got. I thank her kindly for all her assistance and hung up as quickly as I could!

In spite of all this I was still eager to try the products that got so much black star power behind it. I cracked open bottle after bottle sniffed. It all smelled pretty much the same - very herbal. I wasn't expecting anything else so I forged on.

I have very oily skin which leads to breakouts constantly. Carol's Daughter has face wash and serum that was designed for oily skin. I grabbed them and headed to the bathroom. I washed my face with the wash. It left my face feeling coated. I rinsed numerous times to clean the stuff off, but no change. My face felt like there was a coating of something on it. Well, there's still the serum. I opened up the tiny bottle and put a few drops on my fingertips and proceeded to massage it into my face, following sparse directions to the letter. Was I surprised to find that the "serum for oily skin" was OIL based!

Yes folks, here I was rubbing what amounts to nothing more than herb infused oils into my already oily face! withing half an hour everything I touched had oil all over it. I had to keep cleaning my glasses - they we're constantly smudged. After 2 hours of this mess - I headed back to the bathroom to clean my face with my normal face wash. Thankfully - it got all the oils of my face and even removed the strong herbal smell too. I have since found that all of Carol's Daughter's products are oil based. From the face wash to the hair conditioners- anything that is supposed to moisturize will leave you feeling like you we're in an oil slick.

I have not contacted the company regarding my disappointment and wasted money. I just thank my lucky stars that half of my order did not come. Thanks to their incompetence I was saved a lot of money and heartache. I will NEVER recommend this product to anyone. It's awful. The herbal smell is so strong I was sneezing the entire time I used it. The shampoo does not clean your hair - it leaves it feeling tacky. I could go on and on but why bother. I have just learned a valuable lesson - what works for Carol's Daughter does not work for me!